Frequently Asked Questions and Resources
Accessing the online portion of your class:
These are the general steps for our Adult & Pediatric First Aid/CPR/AED & Basic Life Support classes.
For Instructor Training classes, please follow the information in your confirmation email and the email you will receive from SalesForce.
If you follow the link in the email and select "REGISTER" but it says the seats are filled, please just email us at tc@true-community.com and we will modify that for you. If you run into any other issues please feel free to contact us or contact the American Red Cross at 1-800-RED-CROSS (1-800-733-2767).
Video Walkthrough
Details about online portion of certification:
Before the start of your scheduled class the online portion needs to be completed. Without the completion of the online portion we will not be able to certify you. Please plan for at least 2-4 hours to complete it. Instructions on how to access the online portion will be sent in a confirmation email after registering for the class.
Other Questions
How do I reschedule?
If you need to reschedule feel free to email us at tc@true-community.com and one of our representatives will assist with finding the next best day and time for you to complete the class.
Are there any cancellation fees?
If you try to reschedule or cancel there will be a fee applied. For any cancellations 24 hours or less before your scheduled class there will be a $60 fee associated with rescheduling. We do not offer any refunds for cancellations. If you reach out to reschedule within 24-48 hours then a $40 fee will be applied. For 48+ hours prior to the start of the class you contact us to reschedule there will be a $20 fee applied. For any questions or concerns contact tc@true-community.com
Do I need to bring anything for the training?
For basic level classes such as Adult & Pediatric First Aid, CPR, AED, No, just finish the online material(s) prior to the class.
For instructor level courses please bring your instructor's manual
What if I don’t finish the online materials prior to the class?
Contact one of our representatives by emailing tc@truecommunityhw.com
How do I find my certification?
Go to Digital Certifications | Red Cross and either input your email, or your first/last name and the month of your training.
Refund Policy
All Sales Are Final and No Refunds Will Be Issued.