2
Cancelling & Rescheduling
If you need to reschedule a class, you must provide notice at least 48 hours in advance. If notice is given less than 48 hours in advance, a rescheduling fee will be charged. The rescheduling fee for basic level classes is $20 if we are given 48+ hour notice, $40 if we are given 24-48 hour notice, and $60 for less than 24 hours notice. For instructor Trainer level classes, the rescheduling fee is $60 for 48+ hour notice, $90 for 24-48 hour notice, and $120 for 24 hours or less notice.
3
Online Portion
Before the start of your scheduled class the online portion needs to be completed. Without the completion of the online portion we will not be able to certify you. Please plan for at least 2-4 hours to complete it. Instructions on how to access the online portion will be sent in a confirmation email after registering for the class.
True Community SMS Terms of Service
Effective Date: September 10, 2026 Last Updated:September 10, 2026
About This Program
True Community ("we," "us," or "our") is the legal business name providing this SMS text messaging program. By opting in to receive text messages from True Community, you agree to these Terms of Service.
Types of Messages You Will Receive
By opting in, you consent to receive text messages from True Community related to:
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CPR and First Aid class scheduling, confirmations, and reminders
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Certification updates and renewal notices
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Promotional offers and discounts (e.g., seasonal sales, group rates)
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Program announcements and updates
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Responses to inquiries you submit via text
Message Frequency
Message frequency varies depending on your interactions with True Community and the program(s) you are enrolled in. You may receive multiple messages per month depending on class scheduling and promotions.
Message and Data Rates
Message and data rates may apply. Charges will vary depending on your mobile carrier and plan. True Community is not responsible for any fees charged by your wireless carrier as a result of your participation in this SMS program.
How to Opt Out
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Reply STOP at any time to opt out of receiving further text messages from True Community. After opting out, you will receive one final confirmation message, and no further messages will be sent unless you opt back in.
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You may also contact us directly at tc@true-community.com for assistance.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. True Community makes no guarantees regarding message delivery times or availability, as this may depend on factors outside of our control, including your carrier's network and your device.
Supported Carriers
This SMS program is compatible with most major U.S. wireless carriers. Carrier coverage and support may vary, and not all carriers may be supported.
Eligibility
By opting in to this program, you represent that you are the account holder for the mobile number provided, or that you have the account holder's permission to sign up for this program, and that you are at least 18 years of age (or have parental/guardian consent).
Changes to the Program
True Community reserves the right to modify, suspend, or terminate the SMS program, or any portion of it, at any time, with or without notice. We also reserve the right to update these Terms of Service periodically. Continued participation in the program after changes are made constitutes acceptance of the revised Terms.
Privacy
Your privacy is important to us. Please review our SMS Privacy Policy to understand how we collect, use, and protect your information as part of this program.
Contact Us
If you have questions about these Terms of Service or the SMS program, please contact us at:
True Community SMS Privacy Policy
Effective Date: September 10, 2026 Last Updated: September 10, 2026
Overview
True Community ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us, including information collected through SMS/text messaging communications. This SMS Privacy Policy explains how we collect, use, and protect your mobile phone number and related consent information when you opt in to receive text messages from us.
Information We Collect
When you opt in to receive SMS messages from True Community, we may collect:
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Your mobile phone number
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Your name (if provided)
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The date, time, and method of your consent
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Your message preferences and communication history with us
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Any information you provide in response to our text messages
How We Use Your Information
We use the information collected through SMS opt-in solely to:
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Send you the messages you have consented to receive (e.g., class scheduling, certification reminders, promotional offers, and program updates)
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Respond to your inquiries or requests made via text
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Maintain records of consent as required by law
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Improve our communication and service offerings
No Sharing of SMS Consent Data
True Community does not share, sell, rent, or disclose your SMS consent data or mobile phone number to any third parties, affiliates, or non-affiliates for any purpose, including marketing purposes.
This means your opt-in status, phone number, and related consent information collected for SMS communications will never be shared with:
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Third-party companies or marketers
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Affiliated organizations or partners
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Non-affiliated businesses or data brokers
Your SMS consent information is used exclusively by True Community to fulfill the communications you've signed up to receive. It is not used for any other purpose and is not transferred outside of True Community.
Note: This policy applies specifically to SMS consent data. It does not affect the use of information you may separately provide to us through other channels (such as class registration forms), which may be governed by our general Privacy Policy.
How to Opt Out
You may opt out of receiving SMS messages from True Community at any time by:
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Replying STOP to any text message you receive from us
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Contacting us directly at tc@true-community.com
Once you opt out, you will receive one final confirmation message, and no further messages will be sent unless you opt back in.
Message Frequency and Costs
Message frequency may vary depending on your interactions with True Community. Message and data rates may apply based on your mobile carrier plan. True Community is not responsible for any charges incurred from your carrier.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the personal information collected through our SMS program from unauthorized access, use, or disclosure.
Changes to This Policy
True Community may update this SMS Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our SMS communications after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this SMS Privacy Policy or how we handle your information, please contact us at: